Shipping Policy

Shipping Policy

At Elverise, operated by House of Ben Limited (Company Number: 66930899), located at UNIT 308, 3/F., CHEVALIER HOUSE, 45-51 CHATHAM RD SOUTH, TSIM SHA TSUI, HONG KONG, we aim to deliver your orders efficiently and securely.

Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.

Delivery Time

Estimated delivery time is typically 5–12 business days, depending on your location.

Please note that delivery times may vary due to customs procedures, carrier delays, or high seasonal demand.

Shipping Fees

Shipping costs are calculated at checkout unless free shipping promotions are active.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email so you can monitor your shipment in real time.

Delays & Responsibility

We are not responsible for delays caused by shipping carriers, customs clearance, or unforeseen circumstances beyond our control. However, we will always do our best to assist you in tracking your order.